Scope and current status
The company’s current pharmaceutical status is set out in Regulatory information.
The reporting route is provided for concerns and correspondence. It does not establish that an item was manufactured, released or supplied by the company.
The website does not operate a product-return, testing or recall-management service.
Immediate health concerns
If someone may have been harmed or needs urgent medical assistance, seek emergency medical care or consult a qualified healthcare professional.
A product-quality report does not replace an Adverse-event report. A report may involve both a suspected defect and an unwanted medical occurrence.
Matters that may be reported
Relevant concerns include damaged or incorrect packaging, missing or inconsistent identifiers, suspected contamination, unexpected appearance, a device problem or information inconsistent with the item supplied.
For suspected falsification or unauthorised use of the company’s identity, also read the Authenticity notice.
Sending a report
Email [email protected] with the subject “Product quality” or “Recall correspondence”. The contact form also provides a Safety / product quality subject.
Include the product name, strength or presentation, batch or lot details if present, the concern observed, relevant dates and where the item was obtained. Organisations should identify a contact for clarification.
Provide photographs by email where helpful, with unnecessary personal information concealed. Report even if some details are not yet known.
Materials and records
Keep relevant packaging and correspondence where safe and lawful. Do not send a medicine, biological material, used device or needle to the registered office without an agreed lawful arrangement.
Supply-chain organisations should follow applicable rules for separating suspect stock, preserving traceability and preventing further distribution.
Chemical composition and batch quality require evidence beyond a photograph or website comparison.
Recall correspondence
If responding to a recall or safety notice, identify its issuer, reference, date, product, affected batches, relevant quantities and your organisation’s role.
Verify the notice through its issuer or a competent authority. Authenticity of a message using the company’s name requires separate verification.
Follow lawful instructions from the competent authority and the responsible supply-chain parties. The website does not replace those instructions or create an independent recall decision.
Handling information
Reports reach the same public mailbox as other enquiries. Additional factual information may be needed, but no investigation result is promised through this website. No response time is promised through this website.
The Privacy notice applies. Reporting to the company does not replace direct authority reporting or a statutory duty.
Changes
This notice may be revised when the company’s status or reporting arrangements change. The stated effective date identifies the version.