Public route
The company’s public mailbox is [email protected]. All website enquiry subjects reach that mailbox.
A processed enquiry is sent by email, through a sending account operated by the website-services contractor on the company’s behalf, to [email protected], hosted by Zoho Mail. A copy of the relayed message may remain in that sending account and is subject to the company’s enquiry-email rule: deletion no later than 30 days after the enquiry is closed, unless a legal obligation requires longer retention. The Privacy notice describes the providers and records involved.
Submission and delivery
After a successful form submission, the confirmation page indicates acceptance by the email delivery service for transmission. It does not prove that a person has read the enquiry, that final mailbox delivery has occurred or that a request has been accepted.
An error page can follow validation, anti-abuse or delivery failure. A processed message that cannot be sent may be retained on the server for 30 days.
Electronic messages can be delayed, filtered, misdirected or affected by technical failure. No response time is promised through this website.
Legal effect
Submitting an enquiry does not by itself create an order, supply agreement, distribution appointment, partnership or non-disclosure agreement.
Electronic communications can nevertheless have legal effect under applicable law or an agreement between authorised parties. This notice does not invalidate a lawful electronic signature, acceptance or notice.
For a notice subject to statutory or agreed service requirements, follow those requirements. General receipt of an email is not a substitute for a legally required method of service.
Authority and sensitive material
Correspond only within your authority and identify the organisation you represent where relevant.
Do not send unsolicited confidential formulations, protected technical files, patient records, credentials or payment information. Arrange an appropriate exchange before sending sensitive material.
The absence of a non-disclosure agreement does not remove privacy duties or other confidentiality obligations imposed by law or an existing agreement.
Time-sensitive matters
The website is not an emergency or urgent clinical service. Seek local medical assistance for urgent health concerns.
Where direct authority reporting or a contractual notice is required, do not rely solely on the website enquiry form.
Records, complaints and changes
Correspondence is subject to the Privacy notice, including retention and request routes.
Send delivery concerns or legal questions to the public email address, or write to the registered office identified in the Legal notice. This notice may be revised from its stated effective date.