Coverage
The standard applies to visible text, navigation, product records, images, alternative text, titles, search descriptions, social previews and downloadable information.
A qualification in a policy page does not correct a conflicting claim elsewhere. Each statement must be accurate in its immediate context.
Corporate facts
The legal name, entity type, registration number, incorporation date and registered office must follow the company’s corporate records.
A registered business activity states what the corporate or tax record contains. It must not be presented as a pharmaceutical establishment licence or permission to carry out regulated work.
Descriptions of an adopted purpose or objective must remain distinguishable from completed implementation or current operations.
Regulatory status
The company’s current pharmaceutical status is set out in Regulatory information.
Any later statement of authorisation must identify the relevant entity, activity, site or product, jurisdiction and document scope. A certificate must not be described as covering activities or products outside that scope.
GMP certification, product registration and advertising permission are separate questions. References to ASEAN cooperation, WHO, PIC/S or a pharmacopoeia do not establish certification or approval of the company.
Applications and correspondence
Preparing a dossier, submitting an application, receiving an administrative reference or answering a question does not establish approval.
An application-stage statement requires documentary support for the stage actually described. A commercial plan or oral account must not be presented as an authority’s decision.
Product identities and public communication
Product identity records must follow their source information without adding missing salts, formulations, strengths, packs, indications or roles.
Foreign authorisation of an ingredient or another holder’s medicine must not be represented as approval of a company product.
Medicine communications require assessment of the applicable advertising rules as well as the underlying facts. This includes public search results, packaging images and communications addressed to professionals.
See the Product information policy.
Images and third-party material
Alternative text describes the image. It must not invent a facility location, equipment ownership, certification or operational activity.
Images do not evidence licences, installed equipment, product registration or released stock. Referenced authorities and external sources do not endorse the company merely because they are named or linked.
Applicable intellectual-property rights must be respected.
Publication and revisions
Publication requires support for factual statements and a lawful basis for any regulated communication. Material changes to identity, status, intended audience or presentation require renewed consideration of those matters.
Unsupported, expired or misleading statements may need correction, restriction or withdrawal. The same correction must extend to duplicated text and machine-readable descriptions.
The policy date identifies the published version. It does not certify that an authority has reviewed the website, that every linked source has been updated on that date or that a medicine has been approved.
Correction requests
Email [email protected] with the page address, statement concerned, reason for the correction and any relevant source reference.
Avoid sending restricted authority documents or unnecessary personal information through an initial message. For a safety concern, use Adverse-event reporting instead of waiting for an editorial correction.
Policy changes
This policy may be revised from its effective date. It does not replace authority requirements, mandatory law or product-specific permission.